Privacy Policy

The short version: We only collect what we need to help you. Only the board members reviewing your request see it. We never sell it. We never share your story without your written permission.

What we collect

When you ask for help, we may collect:

Your name, phone number, email address, and city
Your household size and monthly household income
What happened, including housing, medical, work, or family circumstances you choose to share
The amount you need and who is owed, such as your landlord or utility company
Documents you send us, such as a photo ID, proof of address, bills, notices, or a caseworker letter

We never ask for your Social Security number or bank account numbers. Please don't include them.

When you donate, volunteer, or contact us, we collect your name and contact details and the amount and date of any gift.

Why we collect it

To contact you about your request
To apply our written eligibility guidelines fairly
To pay approved assistance directly to whoever is owed
To keep the financial records a nonprofit is required to keep
To send donors written acknowledgments of their gifts

Who can see it

Your request is seen only by the Rooted board members who review it and by our Treasurer, who keeps assistance records. Anyone with a personal connection to you steps aside from your request.

If your request is approved, we share only what's needed to make the payment with the person or business being paid, such as your name and account or unit number.

We don't sell, rent, or trade anyone's information. We will never use your name, photo, or story in fundraising or on this website without your written permission. We may share information if the law requires it.

Services we use

Our online request form is delivered to our email inbox by a form service called Web3Forms. Information you send by email, text, or the form passes through those providers to reach us. Our website also loads fonts from Google Fonts. We don't use advertising trackers.

How we protect it

Access is limited to the board members who need it
Records are stored in password protected accounts and are not kept in shared or public folders
We keep only what we need, for only as long as we need it

How long we keep it

We keep assistance records for 7 years, as our policy requires for financial recordkeeping, and then delete them securely. If you ask for help but don't move forward, we delete your information within 12 months.

Your choices

You can ask to see the information we have about you, correct it, or withdraw your request at any time. You can also ask us to delete your information, unless we're required to keep it as a financial record. Email help@rootedinidaho.org or call 208-996-0132.

Changes to this policy

If we change this policy, we'll post the new version here with a new effective date.

Contact us

Rooted, Boise, Idaho
help@rootedinidaho.org
208-996-0132

Your information is safe with us